Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Heidi's Sewn Goods, LLC. Each item is thoughtfully handmade and carefully packaged. Please review our shipping policy below.

Processing Times

Many items are kept in stock and ready to ship, while others are handmade after an order is placed.

Orders are typically processed and shipped within 3–7 business days after payment is received.

Custom, personalized, or made-to-order items may require additional processing time. If an item requires a longer production period, the estimated processing time will be noted in the product description.

Business days do not include weekends or holidays.

Shipping Methods & Delivery Times

Shipping rates are calculated at checkout based on package size, weight, destination, and shipping method selected.

Estimated transit times after shipment:

Standard Shipping: 3–7 business days
Expedited Shipping: 1–3 business days (when available)

Please note that these are estimated delivery times and are not guaranteed. Delays caused by carriers, weather, holidays, or other circumstances beyond our control may occur.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear in the carrier's system.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error in your shipping address, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

Orders returned due to an incorrect or undeliverable address may require additional shipping charges before they can be reshipped.

Lost, Delayed, or Missing Packages

Once a package has been accepted by the shipping carrier, delivery is under the carrier's control.

If your package appears delayed, please check the tracking information for updates. If a package is marked as delivered but cannot be located, we recommend:

Checking with household members
Checking around the delivery location
Contacting neighbors
Contacting your local post office or carrier

We are happy to assist by providing tracking information and shipment details whenever possible.

Damaged Items

If your order arrives damaged, please contact us within 3 days of delivery.

Please include:

Your order number
Photos of the damaged item
Photos of the shipping packaging

We will review the situation and work with you to find an appropriate resolution.

Handmade Item Disclaimer

All products are handmade. While every effort is made to ensure consistency, slight variations in fabric placement, pattern alignment, color appearance, and other small details may occur.

These variations are part of the unique nature of handmade products and are not considered defects.