Return & Refund Policy

Last Updated: June 2026

At Heidi's Sewn Goods, LLC, each item is carefully handmade with attention to detail. We want you to be happy with your purchase. Please review our return and refund policy below.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in its original condition.
• Item must be free of odors, stains, pet hair, or damage.
• Item must be returned in its original packaging whenever possible.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Custom or personalized orders
• Made-to-order items
• Clearance or sale items
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

• Your order number
• Photos of the item and packaging
• A description of the issue

We will work with you to resolve the problem as quickly as possible.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged, or
• We sent the wrong item.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Exchanges

If you would like a different fabric, color, or style, please contact us. We will do our best to accommodate exchange requests when possible.

Contact Us

For questions about returns or refunds, please contact:

Heidi's Sewn Goods, LLC
Email: heidi@heidissewngoods.com